At Sinclair London we strive to keep a consistent and smooth delivery system circulating during this time. If for any reason there are any delays within our supply chain, we will make it our top priority to keep all of our clients updated as we navigate during this time.
Our Client Services will still be on hand to help serve you. To speak to an advisor directly click on the “icon” at the bottom right hand corner of your screen. If we are unable to help you at any point please leave your contact details or reach out to us through any mediums listed on our “Contact Us” page.
Sinclair has 3 additional points of sale. These include – The Clothing Lounge, Shop Eponymous & The Cherry Moon. To be able to shop at these outlets please contact the stores directly to be advised on their points of sale.
For Click and Collect service please contact the merchant store directly to understand their Health and Safety policy.
At Sinclair we are striving to constantly update and re-fresh our online products. Our product categories can be found by visiting our e-boutique under the term “Shop”
We have re-designed our e-boutique to make shopping at Sinclair London seamless.
1) Visit our store by clicking on the “SHOP” link.
2) Browse the categories and once you have found the item in which you wish to purchase, click to “ADD TO CART”
3) Review the items in your shopping bag by clicking on the shopping bag icon.
4) Click on “CHECKOUT” to complete your order.
You can place an order without having to set up an account. In order to do this, when checking out please click on “PURCHASE AS A GUEST”
However if you do register with us you will have access to the complimentary benefits:
1) Able to track your orders and past purchases
2) Access to the Sinclair Sphere Magazine
3) Complimentary invitation and updates from Sinclair London
If a product is unavailable, you can contact our Client Services team who will be able to provide you with further details. Alternatively, you can be notified of when a product is back in stock by clicking on “NOTIFY ME” on the product item page.
Made to Order “MTO” is when a product is made at the time of purchase. As we own our own micro factory in London, we are able to make a garment when an order is placed, either the same day or the day after we receive an order. We aim to send out your product within 3-5 business working days from time of purchase. This way we keep a very low amount of stock and reduce waste. As fashion is said to be the second most pollution industry in the world after oil – according to WRAP and we are demonstrating our positive impact as a sustainable brand by innovating the way our consumers shop with us.
We are working on creating a service where clients can personalise their items directly online. At the moment we do take personalised orders but please get in touch to discuss further.
We strive to offer an exceptional quality in luxury goods. All of our products are cut, made and finished right in our London Factory. Private viewings are available of our factory space to the public on request. These Brand Tours are available twice a year. To be able to have a viewing please contact our Client Services team to be put on the waiting list.
A size guide is provided on each product page. Where we can, we have provided measurements of both the model and the garment to help our clients purchase pieces closest to their size. We now offer a measurement tool where clients can enter customised details about their body shape and size and our measurement tool uses Machine Learning to predict the best possible size depending on how tailored you wish a piece to be.
Order & Payment Options
Currently we take all major credit and debit cards. At the moment we do not accept diners or JBS cards. All payment options can be found in the icons in our footer.
Only one form of payment can be used.
Yes, a gift card can be applied as well as your membership number if you are part of the Club Lounge or part of a Women’s Network we partner with.
You can change or amend your order before it is prepared for dispatch. We will send you a notification when your purchase is ready. After this time, we are unable to change or amend any order.
Through our online store, we offer several channels for you to make payments. You can choose PayPal or our secure payment link to pay for your purchases.
Please do make sure that all your details are entered correctly so that we can verify the cardholder to the address the card is registered to, to avoid any delays in your order.
Multiple currency options are available, once you are ready to make a purchase, we can assist you with payment options if you have trouble finding the currency you wish to pay in during the checkout stage.
Taxes and duties are automatically calculated according to the shipping destination.
If you have forgotten your password, when signing in follow the “FORGOTTEN PASSWORD” link and follow the instructions on the page.
Shipping & Delivery
Currently we ship to the UK, US, Europe & Australia. If you require an item to be sent outside to the countries listed, please email our customer service team for a special delivery option or to discuss further. email@example.com
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We are unable to ship to PO Boxes due to security reasons.
The delivery time depends on the destination the purchases are going to. Shipping information can be found on each product page.
Currently there is an option to deliver on the same day providing our deliveries are received before 11am. Please note this is a chargeable service. Click on the option “DELIVERY” to make a special same day delivery. Areas in which we currently cover for same day service are South, South East, South West and Central London. For same day delivery please do call to make sure our shipping department has received your order so that our delivery partner can be on standby to send out your purchase.
If you have registered with us, we will keep you up to date with the journey of your purchase. Once your order has been dispatched your will receive an email confirmation and tracking number details.
If you haven’t registered, you will still receive an email where a tracking number will be shown.
All purchases made via the e-store are insured against accidental damage and theft. On delivery we will require proof of delivery by you signing for your purchase. This is so that we know your package has arrived safely and any given time.
We make a conscious effort to deliver all of our products in a timely manner. If you do experience this, we kindly ask you to call our Client Services team immediately for assistance on 0845 862 1702. We also offer the facility for “Online Chat” If you wish to do this please click on the “speech icon” in the bottom right hand corner of your screen.
Returns, Refunds & Exchanges
All consumers have the right make a return or an exchange. We offer a 14 days returns policy from the date the garment is received. Items must be returned to the address printed on the shipping label with the Sinclair London tag still attached to the garment.
If you wish to make a return or exchange via telephone and discuss your requirements with a member of our team please call our Client Services department on 0845 862 1702 who will be more than happy to help.
Please note that due to garments being made at time of purchase, our cancellation window period is 4 days where a full refund will be provided within 14 days.
If you decide to cancel your order after the 4 days cancellation period, or have received your item but still with to return it, then an 80% refund will be provided as your order will have been made.
As a sustainable brand we try not to encourage mass orders of the same size of the same garment and kindly ask all clients to make a conscious purchase which is kind to the planet. For more information please speak to our Client Services Team.
For UK government guidelines and laws on returns please visit - https://www.gov.uk/accepting-returns-and-giving-refunds
Garment Concierge is bespoke alterations and event preparation service. Available for both Sinclair London and non-Sinclair London products, we provide a craftsmanship approach to invigorating a garment – whether couture or a wardrobe staple.
To discuss our Garment Concierge Service please speak with one of our client services team on any of the mediums provided. These include, email, phone or Live Chat.
A sustainability-driven alteration and repair service available for garments which have been purchased with us for up to 5 years. If a repair is impossible, we assist you in upcycling your garment or giving it a second life by donating it to communities in need.
Still have a Question?
Please get in touch with us and a member of our team will be happy to assist you. Please visit our Contact Us page to use a communications channel that best suits you.