Sinclair Ldn LTD trading as Sinclair London is registered with in the United Kingdom under the law of Companies House. Registered under company number 12727613 at address: Silverstream House, 45 Fitzroy Street, London, W1T 6EB

Our London studio: 99 Kings Road, Chelsea, SW3 4PA and strictly by appointment only. Consumers and other third parties may contact us via email at client.services@sinclairlondon.com or via phone on +4420 7112 8065.

Our Site (https://sinclairlondon.com) is a secure online platform that allows users to place an order online and make enquiries, receive by mail the articles or goods offered via the online store.

At Sinclair we are striving to constantly update and re-fresh our online products.
Our products consist of women’s wear only and the categories can be found by
visiting our e-boutique under the term “Shop”

We have re-designed our e-boutique to make shopping at Sinclair London seamless.

Visit our store by clicking on the “SHOP” link.

Browse the categories and once you have found the item in which you wish to purchase, click to “ADD TO CART”

Review the items in your shopping bag by clicking on the shopping bag icon.

Click on “CHECKOUT” to complete your order.

You can
place an order without having to set up an account. In order to do this, when
checking out please click on “PURCHASE AS A GUEST”

A size guide is provided on each product page. Where we can, we have provided measurements of both the model and the garment to help our clients purchase pieces closest to their size.

We now offer a measurement tool where clients can enter customised details about their body shape and size and our measurement tool uses Machine Learning to predict the best possible size depending on how
tailored you wish a piece to be.

Sinclair London sells its quality Products through the Site https://sinclairlondon.com. and authorised sellers.

Sinclair London cannot warrant that the goods purchased from other sources will not be counterfeit, tampered with or from dubious origins.

All other sites – except the one described above - containing the name and logo of “SINCLAIR LONDON” in the top level domain (meaning the name of the domain name) are not authorised to sell Sinclair London products and may be selling counterfeited products.

We strive to offer an exceptional quality in luxury goods. All of our products are cut, made and finished right in our London Studio.

Private viewings are available of our studio space to the public on request. These Brand Tours are available twice a year. To be able to have a viewing please contact our Client Services team to be put on the waiting list.

Made to Order “MTO” is when a product is made at the time of purchase. Our garments are
made at our London studio by a team of small tailors.

We aim to send out your product within 7-10 business working days from time of purchase. This way we
keep a very low amount of stock and reduce waste.

As fashion is said to be the second most pollution industry in the world after oil – according to WRAP and
we are demonstrating our positive impact as a sustainable brand by innovating the way our consumers shop with us.

Currently we take all major credit, debit cards & PayPal. At the moment we do not accept diners or JBS cards.

Only one form of payment can be used, and a gift card can be applied as well as your membership number if you are part of the
Club Lounge or part of a Women’s Network we partner with.

You have up to 3 working days to change or amend your order. After this point you will no longer be able to amend your order, but an exchanges or refunds is accepted.

To make
any amendments you will need to email us at clientservices@sinclairlondon.com or call our studio on +4420 7112
8065

Multiple currency options are available, once you are ready to make a purchase, we can assist you with payment options if you have trouble finding the currency you
wish to pay in during the checkout stage.

Taxes and duties are automatically calculated according to the shipping destination.

Currently we ship to the UK, US, Europe & Australia. If you require an item to be sent outside to the countries listed, please email our customer service team for a special delivery option or to discuss further.
client.services@sinclairlondon.com

We are unable to ship to PO Boxes due to security reasons.

We make a conscious effort to deliver all of our products in a timely manner. If you do experience this, we kindly ask you to call our Client Services team immediately for assistance on +4420 7112 8065. We also offer the facility for “Online Chat” If you wish to do this please click on the “speech icon” in the bottom right hand corner of your screen.

Currently there is an option to deliver on the same day providing our deliveries are received before 11am. Please note this is a chargeable service. Click on the
option “DELIVERY” to make a special same day delivery. Areas in which we currently cover for same day service are South, South East, South West and Central London. For same day delivery please do call to make sure our shipping department has received your order so that our delivery partner can be on standby to send out your purchase.

If you
have registered with us, we will keep you up to date with the journey of your purchase. Once your order has been dispatched your will receive an email confirmation and tracking number details.

If you haven’t registered, you will still receive an email where a tracking number will be shown.

The delivery time depends on the destination the purchases are going to. Shipping information can be found on each product page.

All purchases made via the e-store are insured against accidental damage and theft.
On delivery we will require proof of delivery by you signing for your purchase. This is so that we know your package has arrived safely and any given time.